Below you will find some of the most frequently asked questions. If you do not find the answer for your question, please feel free to email us at firstname.lastname@example.org. We will return your email as soon as we can!
Q: Do you sell physical products?
A: No, we do not sell physical products. We sell only digital scrapbooking collections that are delivered as an instant download to your computer.
Q: Do you offer a commercial license?
Q: How do I download my purchases?
A: When you complete your purchase, you will have the ability to immediately download your purchases directly from the confirmation screen (look towards the bottom of the page). You will also receive an email with your download links at the email address you used when registering for your account.
Q: I did not receive the email with my download links. What should I do?
A: Check your spam or bulk folder. The sender's name will be AC Digitals and the email address your downloads will be delivered from is email@example.com. Add this email address to your contacts to help prevent your download emails from being delivered to your spam folder.
If you have checked your spam folder and still do not have a download email, you can email us firstname.lastname@example.org. We will return your email as soon as we can.
Q: How do I unzip a file?
A: Locate where you downloaded the zip file to. Most operating systems default to download into a "Downloads" folder. For Windows users, right click on the zip file and choose "extract all". Pick a place you would like your unzipped file to go to and click on "extract". For a step-by-step video with instructions on how to extract a file in Windows click on this link.
For a Mac, double click on the zip folder or right click and choose extract.
Q: My computer crashed and I lost all of my digital scrapbooking kits. Can I re-download my purchases?
A: Yes, you can re-download your purchases. Each kit you purchase can be downloaded up to 8 times and the download links expire six months after the purchase date. Check your download links emails you received at the time of purchase to access those purchases.
Q: How do I know if these kits are compatible with my computer?
A: Each product has a detailed description that includes the file formats that the product comes in. Frequent file formats found in our kits are JPEG, PNG, and PSD. Check the help manual in your software to make sure that these file formats are compatible with your software.
Q: What program do you recommend for digital scrapbooking?
A: We recommend Photoshop Elements or Photoshop. All of the file formats on our website are compatible with these two programs. You can download a 30-day trial of Photoshop Elements here, and you can download a 30-day trial of Photoshop here.
Q: I am interested in learning how to scrapbook digitally. Do you have any recommendations on the best place to learn?
A: We recommend the classes at JessicaSprague.com. You can get started with a free class here. Jessica also has an entire curriculum designed to help you learn, no matter what your Photoshop skill level is.
Q: I want to learn Photoshop to help me complete a Project Life Album digitally. How do I learn more about that?
A: Check out Digital Project Life at JessicaSprague.com. It is a one-week course that will be available in January of 2013. It is designed to help you learn what you need to know to complete a Project Life Album in the digital format.
Q: How can I add text to my Project Life journaling cards before I print them?
A: Becky Higgins' brother Kevin made this awesome tutorial on how to add journaling with Photoshop just for you. Click here to access the tutorial.
Q: How do I use the alphabets in your kits?
A: To use an alphabet is Photoshop, follow these steps:
1. Open your layout and the alphabet you would like to use.
2. Click on the alphabet document. Select your rectangular marquee tool.
3. Draw a selection around the letter you would like to use.
4. Type control c if you are on a PC or command c if you are on Mac.
5. Switch over to your layout.
6. Type control v if you are on a PC or command v if you are on a Mac to paste the letter onto your layout.
7. Switch back over to your alphabet and repeat the process for each letter you would like to use.
Q: I can't open the PDF included in my download. What should I do?
A: Make sure that you have the most recent version of Adobe Reader installed on your computer. You can download Adobe Reader here for free.
Q: How do I print a 12x12 digital scrapbook layout?
A: Save your scrapbook page at a JPEG at a resolution of 300ppi. You can then upload it to a number of places that have the ability to print 12x12 layouts including Scrapping Simply, Persnickety Prints, Costco, and Sam's Club. You can also print your layout at home if you have a wide format printer.
Q: Can I buy your paper packs and print them on my home printer?
A: You can print your papers at home if you have a wide format printer that has the ability to print 12x12 documents. If you have a regular printer that only prints 8.5x11, you can resize the papers in Photoshop to be 8x8 or 6x6. You must keep the square proportions or the artwork on the patterned papers will become distorted.